Q What kind of properties are available for sale on Hubzu.com?
Hubzu® markets studios; single-family homes; one- to four-unit, multi-family residences; condominiums; townhomes; mixed-use properties; mobile homes and land.
Q Are only bank-owned homes and foreclosures marketed on Hubzu.com?
No. In addition to bank-owned homes, they also market private, non-bank-owned homes, short sales and pre-foreclosures.
Q What types of homes are marketed on the site?
They market bank-owned homes, foreclosures, and short sales on their site.
Q How can I tell if a property is available for purchase?
The property is available for purchase if there’s a Place Bid or Place Offer button on the property page.
Q Does Hubzu own the homes available for purchase on the site?
No, properties that are marketed on Hubzu are owned by banks or by a private seller. They are a marketplace connecting buyers and sellers.
Q Do you have non-bank owned homes on the site?
Yes, they do offer non-bank owned homes to be auctioned on Hubzu. The best way to search for these listings is to choose the ‘Non-Bank Owned’ filter in your search parameters. This will ensure that you only see applicable properties.
Q Who supplies the property details?
Generally the information for each property comes directly from the seller. In some instances public records are used in the property details, such as square footage and acreage. Property information provided is for reference only. It is the buyer’s responsibility to verify all property information.
Q How do I know if a house is offered through an auction or traditional sale?
On the property page, if the button says Place Bid or Place Backup Bid then it’s an auction. If the button says Place Offer or Place Backup Offer, then it’s a traditional sale.
Q What is the Technology Fee?
The Technology Fee helps cover the cost of using Hubzu’s technology platform and is added to the purchase price of properties bought on Hubzu. In some cases, we are not permitted to charge a Technology Fee. If a Technology Fee is applicable to a property, it will be noted on the property details page in the Property Fees tab.
Q I am having trouble submitting a bid or offer online. What should I do?
Contact their Customer Care team via email at CustomerCare@hubzu.com or call them at 855-882-1314.
Q How do I register with Hubzu?
Click “Register” in the upper right-hand corner of the page. Fill out the form and submit your information to get registered.
Q Do I need to register to bid or make an offer on a property?
Yes, you need to register and verify your credentials to make an offer on a property.
Q Why do they ask for the last four digits of my Social Security number, and how do they protect that information?
They require the last four digits of your Social Security number as an additional verification step to protect our customers against potential fraud. They only use this information to verify your identity and do not store the data for future use. All of the information you provide travels over an encrypted connection.
Q Why do they have to verify my information?
As an online real estate marketplace, it’s imperative that Hubzu knows its buyers and sellers are valid parties who can be contacted during the bidding, offer or closing process. Verifying information protects all parties.
Q After I register, how do I change my user information?
To change your profile information, sign in and go to the ‘My Profile’ section of your Hubzu account. Simply update the appropriate fields and click ‘Save’ at the bottom o the page.
Q What do they do with the information I enter?
The information is used to verify your identity. They do not store your Social Security number or date of birth in our database, and this information is deleted as soon as your identity is verified.
Q Will I have to go through this process every time I log in to Hubzu?
No. This is a one-time verification process. Once your information is verified, you won’t be asked to repeat it.
Q When we are registering to bid what name should we put in if we are buying in our company name?
When you complete the registration process, you can register with your company’s name as your name. This will allow your company name to appear on any contracts. If you have already registered, you can make this change in your buyer dashboard.
Q How do I view my recent searches?
Hubzu saves the last few searches you’ve made, even if you are not logged in. The recent search terms can be viewed just below the search bar in the home page.
Q How do I save my searches?
After you search or refine your results, click the Save Search button toward the upper- right hand of a search results page. You can also edit and name your search for future reference.
Q How can I receive email alerts regarding properties that meet the criteria in my saved searches?
You can receive email alerts when new properties become available that meet the criteria of a saved search. Just edit the notifications setting in the ‘Saved Search’ table of the Buyer Dashboard to indicate the frequency with which you wish to receive the notifications.
Q What is the Favorite feature?
The ‘Favorite’ feature, found on the property details page, keeps you updated about changes to a property’s status with real-time email notifications
Q How does the Favorite feature work?
Click the ‘Favorite’ button on the search results page or the property details page and the property is saved to your Favorite Properties list in My Hubzu account. To manage these alerts, go to the ‘Favorites’ tab in your My Hubzu account. Please note that while we endeavor to provide you with email updates as soon as there is a status change with a property, email is inherently unreliable. If there is a property you’re very interested in, you should check the Hubzu site frequently to see any changes in status, particularly when an auction cycle is close to ending. The most up-to-date information regarding a property will be on the property details page on Hubzu.
BEFORE YOUR BID/OFFER
Q Do I need to pay a fee to submit a bid or offer?
No, there are no fees or deposits required to submit bids or offers on Hubzu.
Q Can I use my real estate agent to assist with the bid/offer process?
Yes, real estate agents can register with Hubzu and submit bids on behalf of their clients. Agents must be actively licensed in the state where the property is located. Qualified agents are paid commission on the selected bid amount in cooperation with the listing broker. Commission information is available in the applicable Multiple Listing Service (MLS) listing or by calling the listing agent. REMEMBER if you use us and write us in on the offer as your agent, we will split our commission with you 50/50. This will only take a few minutes to do, and can save you thousands on your home purchase.
When bidding, add our information as your agent to the Purchase and Sales agreement / offer:
13241 Bartram Park Blvd #605
Jacksonville, FL 32258
Broker License #BK3121181
Corporate License #CQ261137
Q What does it mean when a property is subject to redemption?
Redemption is a former owner’s legal right to reclaim their property via payment – typically it’s the entire loan amount plus fees – within a specified amount of time after foreclosure. Each state’s and county’s redemption laws and timelines may vary, so be sure to consult a real estate attorney for more information. Buyers should be aware that even after a closing is conducted for the sale of a property that is subject to redemption rights, title will generally not transfer free and clear until the redemption period for the property expires. The buyer will likely not be entitled to take possession of the property until the redemption period expires or terminates under the applicable state and local laws, rules and regulations. Finally, it is possible that the former owner of the property will choose to exercise their redemption rights and attempt to repurchase the property from the subsequent buyer. Bidders are advised to consult a real estate attorney to understand the risks before placing a bid.
Q How do I know if the property is subject to redemption?
If a home is subject to a redemption period it will be listed in the Special Servicing Conditions (Special Terms) section.
Q What are Special Servicing Conditions (Special Terms)?
Some properties listed on Hubzu® have special sale requirements and/or conditions. These requirements and conditions are typically imposed by the seller or by law. Properties that are subject to special sale requirements or conditions include a notation on the property details page that ‘Special Servicing Conditions Apply’. Those requirements and conditions apply to that particular property only and can be found in the ‘Disclaimers’ section on the property details page for that specific property. If the Special Servicing Conditions (Special Terms) for a property conflict with the Hubzu® Terms and Conditions, the Special Servicing Conditions (Special Terms) will apply to the transaction. All Special Servicing Conditions (Special Terms) that apply can be found in the description tab of the property.
VISITING A PROPERTY & HOME INSPECTIONS
Q How do I visit the property?
The property details page will indicate whether the property is available for showings. Note: Certain bank-owned and foreclosure properties are occupied. Attempting to inspect or visit these properties may be considered trespassing. Please refer to the property details page to determine if you can visit. To schedule a visit: If you’re already working with an agent, ask them for a showing. They can obtain the property access code from Hubzu® by selecting Get Access Code on the property details page or via the MLS listing. If you’re not working with an agent, select Schedule a Visit on the property details page and fill in your information. The referral agent will contact you to schedule a showing.
Q Should I inspect the property before bidding or making an offer?
Yes, it’s always a good idea to visit the property before you bid or make an offer. Auctions usually have no inspection contingency period, so buyers should inspect all auction properties prior to bidding. While traditional sales usually have a seven-day inspection contingency period, inspecting the property upfront will help you make an informed offer.
Q How and when do I schedule an inspection?
Since each home may be different, please review the inspection terms listed in the Purchase and Sale Agreement (PSA) and, if applicable, the PSA Addendum for specifics on how to schedule an inspection.
Q Am I able to access a property without an agent?
For the safety and security of prospective buyers and the seller and their property, a licensed real estate agent is needed to accompany a prospective bidder who wishes to visit a property marketed on Hubzu. If you wish to arrange a visit, please click on the ‘Schedule a Visit’ icon on the property details page. Through this window, you may request an in-person showing with a licensed real estate agent. You may also contact the listing agent directly. The listing agent’s contact information is also shown on the property details page in the frame entitled ‘Listed by’. But, remember, using us (LinkUp Realty) as your agent you will be saving money. We offer a 1.5% cash back rebate!
Q If the water is turned off, can I have water service activated during inspection?
No, water activation is not allowed during the inspection. However, by having a licensed plumber conduct a pressurized air test on the plumbing system, you can determine whether the system is intact without compromising winterizations.
Q What is an occupied property?
An occupied property is a property that the seller believes contains one or more individuals who are living in the property.
Q How do I know if a property is occupied?
They clearly identify occupied properties on the site. Look for this information in search results or on the property’s details page.
Q Can I visit an occupied property?
No, visiting a bank owned occupied property is not permitted. Attempting to inspect or visit an occupied property may be considered trespassing.
PAYING FOR YOUR HOME
Q Is there anything else I should do before I make an offer or bid on a property?
If you’re financing your purchase, get pre-approved (not just pre-qualified) for a loan. Pre-approval will help you know how much you can afford and possibly speed up offer acceptance in a booming market. Also, have money set aside in advance for the earnest money deposit. And don’t forget to factor possible home repairs into your budget. Set a budget for how much you’re willing to spend on home repairs so you’ll know what’s feasible when looking at homes.
Q Can I finance the purchase of the property on this site?
In most cases, yes; however, the seller chooses whether or not to accept financing. If financing is not accepted, the buyer must pay cash for the property. Look for Financing Considered or Cash Only under the Place Bid or Make Offer button on each property details page. Place your cursor on Financing Considered to see which types of financing the seller will consider. Note: Not all properties will qualify for loans; check with your lender to be sure.
Q What’s the difference between bidding on a property and making an offer?
When you bid on a property, you’re participating in an auction. Auctions have set time limits. When you make an offer on a property, you’re participating in a traditional sale. Traditional sales have no set time limit.
Q What is the transfer tax?
When you purchase a property, a fee called the transfer tax is charged to the Buyer for transferring the title of the property to the buyer from the seller. Depending on where the property is purchased different taxes can be part of the transfer tax such as documentary stamp taxes, excise taxes, other documentary transfer taxes or deed taxes. If there is a transfer tax associated with the purchase of a property, the details will be included in the purchase and sale agreement you will receive prior to closing.
Q How do I bid on a property?
In order to bid on properties marketed on Hubzu, you must register at Hubzu.com. Once you’re registered, go to the property details page to place your bid. All bids must be submitted through the Hubzu website. Sellers will not consider faxed or emailed bids.
Q What is a reserve price?
A reserve price is the minimum price the seller is willing to accept for the property in an auction. The reserve price is set by the sellers and is not shown to buyers; however, the property details page shows if the reserve price has been met.
Q Does Hubzu perform or allow shill bidding on behalf of the seller?
No. Hubzu does not allow or endorse shill bidding, which is defined as the act of bidding in your own auction against other bidders to raise your final sale price. We also will not perform shill bidding for any of our sellers as we believe it’s unfair to buyers and goes against our policy of auction transparency.
Q What happens to the property if the auction ends and the reserve price is not met?
If an auction ends without the reserve price being met, no selected bidder is declared. However, the seller reserves the right to accept a lower bid, negotiate with a bidder, propose new terms to the bidders or relist the property.
Q Does the seller have to approve the highest bid?
Sellers can accept or reject any bid and have the legal right to approve or reject bids, including the highest bid based on all components such as financing type and requested closing date. In short sale transactions, both the seller and the seller’s lender must approve the highest bid.
Q What is Auto Bid?
Bidders interested in a specific property can use the Auto Bid feature to remain competitive without constantly watching the auction. Bidders stipulate a monetary amount to increase their bid whenever a new, higher bid is posted by another bidder. The bidder also stipulates a ceiling amount they don’t want to bid above during the auction.
Q What happens if two bids of equal amounts are received at the same time?
Since our system tracks activity by the second, two bids are never received at the exact same time. However, when a user sets an auto bid to the same amount as a manual bidder, the auto bid will appear first with a time stamp of when the auto bid was initially set.
For example, the current highest bid is $95,000. If a manual bidder submitted a $100,000 bid at 11:30 a.m. but an auto bid had been set at 11:15 a.m. for the same amount, the auto bid would appear first. An auto bid placed before a flat bid or another auto bid of the same amount will be recognized as the current highest bid. Ultimately, the seller retains the right to choose which bid the seller wants to accept.
Q What is End the Auction Now?
End the Auction Now allows a bidder to pay a seller-specified price and end the auction immediately.
Q Why do some properties have End the Auction Now and others don’t?
The End the Auction Now option is only available on select auction properties. It is the seller’s choice to offer this option, which may be turned on or off during the auction.
Q Why did the End the Auction Now button disappear from the property auction?
The button disappeared because the seller decided to stop offering this option. Since End the Auction Now is offered at the discretion of the seller, they can choose to remove it at any time.
Q What happens if someone outbids me right before the auction ends?
The act of placing a bid at the last moment in the hope of being the selected bidder is called auction sniping and is intended to deny other bidders time to place a higher bid. To prevent this practice, we extend the auction by 15 minutes if a last-minute bid is received. If this occurs and you have been an active bidder on the property, we will notify you via email that the auction has been extended by 15 minutes. The auction will be extended by 15-minute increments until 15 minutes have passed without bidding activity. Note: While we provide email notifications on auction status, we strongly recommend you keep track of auction activity for listings that are nearing their time limits through your My Hubzu dashboard.
Q What is the selected bid in an auction?
A selected bid could be: The highest bid at the end of the bidding period that meets or exceeds the reserve price, A bid made for the End the Auction Now price or Any bid selected by the seller, which is sometimes not the highest bid but may feature financing or cash that the seller finds more attractive than the highest bid. Note: Sellers approve or reject bids based on all of the components of the bid. The seller may select the highest bid or a lower bid price with better terms. Short sales: The bid must be approved by both the seller and the seller’s lender.
Q What does it mean if a customer “falls out” or a sale is said to experience “fallout”?
Fallout happens when a buyer’s bid is selected in an auction but doesn’t complete the closing process. Because the buyer doesn’t purchase the property, the sale falls out.
Q How do I avoid fallout?
Before you bid or offer, be sure you’re prepared to proceed with the purchase. Once placed, the highest bid can only be withdrawn by a member of Customer Care while the auction is still in process, and offers may only be withdrawn before the seller approves them. You must be financially ready to close on the property. This includes having cash funds available or your financing secured. Watch for notifications and email alerts relating to your bid or offer. Check your email regularly during the bid and closing process, including your spam or junk folder. You are responsible for responding timely and taking next steps in the transaction if you become the selected bidder. We strongly recommend viewing your My Hubzu dashboard when an auction you are participating in is nearing its time limit. Please note: If you fall out repeatedly as a buyer, your Hubzu privileges may be suspended indefinitely or your membership terminated with refusal to provide services.
Q What is a backup bid and how do I place one?
If the auction has ended and the property goes under contract, buyers can place a backup bid. Backup bids may be considered if the property falls out of contract and becomes available again. There are two ways in which a backup bid can be placed. It can be placed during the normal auction cycle at time the bid is placed. A back up bid can also be placed after the auction has ended and a property has gone under contract. Backup bids may be considered if the property falls out of contract and becomes available again. If you’re interested in placing a backup bid, select the Place Backup Bid button and follow the prompts.
Q What happens if I have a backup bid and the contract with a different bidder falls through?
If the contract with a different bidder falls through, the seller may review all backup bids and choose one to proceed to contract or reject all such bids. The seller has complete discretion in deciding how to proceed. The seller is not required to review or select any of the backup bids.
Q What is the Buyer’s Premium?
Paid by the buyer at closing, this fee helps cover Hubzu’s costs for marketing and hosting the auction. If there is a Buyer’s Premium on the property, it will be noted on the property details page in the Property Fees tab and in notifications sent to the bidder during the bidding and closing processes.
Q Does the calculation of the Buyer’s Premium change if the buyer and seller agree upon a different purchase price after a purchase and sale agreement is signed?
No. The Buyer’s Premium is still calculated off of the buyer’s original selected bid which was set forth in the original purchase and sale agreement signed by the buyer and the seller.
Q I bid on a property and was the highest bidder with a bid that met the reserve but I was not chosen to proceed to contract. How could I have been the highest bidder and met reserve, yet not be selected to enter into a purchase contract with the seller?
The reserve price is the price set by the seller indicating the lowest price the seller might accept for a property. The seller is not obligated to accept bids that meet the reserve price, however. Ultimately, the seller reserves the right to accept a bid lower than the reserve price, higher than the reserve price, negotiate with any bidder regarding the terms of the sale or relist the property. Although sellers have complete discretion regarding bids, bidders will have the best chance of becoming the selected bidder if the bid meets the reserve price.
Q How do I make an offer on a property?
In order to make an offer on properties marketed on Hubzu, you must register at Hubzu.com. Once you’re registered, go to the property details page to enter your offer amount and click Place Offer. All offers must be submitted through the Hubzu website. Sellers will not consider faxed or emailed bids.
Q What is a list price?
The list price is the price the seller believes the house is worth and is likely to accept for the property. You can offer less than the list price, but the seller may not accept your offer terms.
Q Does the seller have to accept the highest offer?
No, sellers can accept or reject any offer. They have the right to approve or reject offers based on all of the components of the offers, including financing type and requested closing date. Short sales: Both the seller and the seller’s lender must approve the offer.
Q Can you keep my offer as a backup if the property goes under contract with a different offer?
Yes, toward the end of the offer process, check the box next to “If the seller accepts another offer for this property, please hold my offer terms as a backup for __ days.” and insert the number of days you want your backup bid to remain open for the seller to consider. Note that the number of days is counted from the time the seller accepts an offer from a different prospective buyer. As with any backup bid or offer, the seller has the right to reject all backup offers and relist the property.
Q What happens if I have a backup offer and the current contract falls through?
If the contract with a different bidder falls through, the seller may review all backup bids and choose one to proceed to contract or reject all such bids. The seller has complete discretion in deciding how to proceed. The seller is not required to review or select any of the backup bids.
Q Can I submit my offer subject to a contingency?
Most of the auctions on Hubzu are sold “As-Is,” thus there are no contingencies available. However, as each seller is unique, please make note of what contingencies the seller is offering on the third page of the bid wizard. This page will include any contingencies or concessions the seller is willing to offer.
Q How do I respond to the seller’s request for different terms?
They’ll email you with the details of the request and a link to respond via Hubzu. You can accept the requested terms, decline the requested terms or offer different terms. They also recommend that you review your My Hubzu account to ensure that you receive the notification.
Q What does “Highest and Best” mean?
If there are two or more similar offers on a property, the seller may initiate Highest and Best, which is a request for all interested buyers to submit their absolute best offer by a given deadline. If you made an offer on the property, you’ll receive an email asking you to submit your Highest and Best offer. After the deadline, the seller will review all offers received and decide how to proceed. Note: If you don’t submit a Highest and Best offer, the seller considers your most recent offer as your final offer. All offers must be submitted on Hubzu within the timeframe established by the seller. You can only submit one offer, and all Hubzu buyers have the opportunity to submit one. Even though Highest and Best is requested, the seller is not obligated to accept any offer.
Q How do I respond to the Highest and Best offer request from the seller?
If you’ve already made an offer on the property, you’ll receive an email with a link so you can submit your final offer via Hubzu. All other buyers can use the Place Offer button on the property’s details page. This information can also be found in your My Hubzu account.
Q Will Highest and Best offers be posted on the site?
Highest and Best offers are not displayed on our site until the seller approves one of the offers. At that time, the approved offer will appear as the Current Highest Offer on the property details page.
Q Can I withdraw my offer?
Yes, active and backup offers may be retracted. To withdraw your offer, sign in to your My Hubzu account. On your My Hubzu page, select Manage next to Active Offers, then click Withdraw in the actions column next to the offer.
Note: Once the seller has approved your offer, you have agreed to purchase the property and can no longer retract your offer.
Q Why was my offer rejected?
Offers are typically rejected for two reasons: 1. Another buyer submitted an offer with a higher price or more attractive terms, such as fewer concessions or a shorter closing time frame. 2. The offer did not meet the seller’s approved terms. Short sales: The seller’s lender may decline the offer but will only disclose to the seller or seller’s agent the reason for declining a short sale offer.
BID SELECTED/OFFER APPROVED
Q How long does it take for the seller to accept my bid or offer?
Typical response time is within a few days. However, short sale offer/bid acceptance often takes significantly longer due to the review conducted by the seller’s lender. Note: Average time to accept a bid or offer on homes with Special Conditions or short sales is longer than auctions or traditional sales.
Q What happens if my bid is selected?
Most bank owned homes: You’ll receive an email within 48 hours with the name of your Document Processor – your guide from this point on through the closing process – and details on next steps. You can also view this email from your My Hubzu account.
Note: An email does not constitute final acceptance of your bid or offer. The documentation process, including all signatures on the Purchase and Sale Agreement, must be completed before acceptance is considered final. Short sales/properties with Special Terms, including some bank owned homes: You’ll receive an email notification of the next steps in the contract process.
Q What should I do after I am the selected bidder for the auction or my offer is approved?
Most bank-owned homes: The email you receive after you are the selected bidder in an auction or your offer is approved will contain a link that will allow you to digitally sign the Purchase and Sale Agreement (PSA). You must review, sign and confirm this digital version within 48 hours of receiving the link. For more information, see our FAQ section on eSignatures below. Note: For certain bank-owned properties, you may receive an email with the PSA as an attachment instead of an eSignature link. In this case, you must review, sign and send back the PSA via Hubzu within 48 hours of receiving the email. A link to the upload page is included in the email. Short sales/properties with Special Conditions Apply (Special Terms), including some bank-owned homes: You’ll receive notification of the next steps in the contract process.
Q When is the Purchase and Sale Agreement (PSA) signed?
Most bank owned homes: After you receive notification that your bid was the selected bid, we will email you with instructions on how to complete and submit the Purchase and Sale Agreement (PSA). You must sign the PSA within 48 hours of receiving these instructions. Note: An email does not constitute final acceptance of your bid or offer. The documentation process, including all signatures on the Purchase and Sale Agreement (PSA), must be completed before the prospective buyer’s bid is considered accepted by the seller. The seller reserves the right to receive and document backup bids/offers at any time. Short sales/properties with Special Conditions Apply (Special Terms), including some bank-owned homes: The buyer and their agent will work with the listing agent directly to sign the PSA. For short sale properties, the buyer and seller will also be required to sign a PSA Addendum.
Q What if I don’t sign and return the Purchase and Sale Agreement (PSA) within 48 hours?
Most bank owned homes: If you fail to sign and return the Purchase and Sale Agreement within 48 hours, the seller has the option to unilaterally cancel your offer or bid. Short sales/properties with Special Servicing Conditions (Special Terms): The listing agent holds the responsibility for informing the buyers about the signing requirements. Note: Failing to return the PSA agreement in the time required may lead to indefinite suspension of your account.
Q What are the earnest money deposit requirements?
Most bank owned homes: The minimum required earnest money deposit is based on a pre-determined percentage of your selected bid/offer amount. The required deposit ranges from 1% to 7% but is never less than $1,000 or more than $15,000 and will be applied to the purchase price at closing. To view the earnest money deposit percentage for a specific property, visit the property’s details page. Note: If you are unable to comply with the terms and conditions of the executed Purchase and Sale Agreement (PSA), your earnest money deposit may not be refunded. Properties with Special Servicing Conditions Apply (Special Terms): The minimum required earnest money deposit is calculated by the seller and is outside the control or discretion of Hubzu. This minimum amount will be specified in the PSA and may be held in a licensed real estate agent’s escrow account or with an escrow company or closing agent.
Q Where should I send the earnest money deposit?
The Closing Agent (Closing Attorney, Title Company or Escrow Office) named in the Purchase and Sale Agreement (PSA) must receive the earnest money deposit within 48 hours of your receipt of the fully executed PSA. Please refer to the PSA for more information. Properties with Special Terms: The PSA designates where the buyer should send the earnest money deposit.
Q What is eSignature?
eSignature refers to the specific technology that allows a party to digitally sign your name and initial contracts and paperwork online in an environment that has been secured by the technology provider. Hubzu is using eSignature paperless functionality via DocuSign for many of our documents in certain transactions from Listing Agreements signed by agents to the Purchase and Sale Agreement (PSA) signed during closing transactions. By using DocuSign, the need to print, hand-sign and mail or fax paperwork is eliminated. Availability of eSignature technology varies by state.
Q What is DocuSign?
DocuSign is a leading provider of web-based electronic signature technology that facilitates exchanges of contracts, tax documents and legal materials. DocuSign eliminates the need for the mailing of paper contracts by keeping track of document versions.
Q How do I use DocuSign when purchasing or selling through Hubzu?
When you’re involved in certain transactions on Hubzu, you’re given access to documents housed on DocuSign via an email link. You review and approve the documents with your digital signature. Once all members of the transaction have electronically signed the document, the final executed copy is shared with all parties via email. If you need further instructions, please click here for a DocuSign video.
Q How do I fax using DocuSign?
If you need to fax your signed documents back to the Document Processor instead of digitally signing and sending them, you can fax using the DocuSign program by following these instructions.
Q What documents are being sent through DocuSign?
If you live in a state where they’re currently using DocuSign, you’ll receive the PSA Bundle, including the Purchase and Sale Agreement and certain disclosures, via DocuSign.
Q What is the time limit for me to sign documents in DocuSign?
Once you receive the link to your DocuSign documents, you have 48 hours to sign and confirm them.
Q How do I start using DocuSign?
If you are a prospective buyer living in a state where Hubzu uses DocuSign, you’ll receive a notification explaining the next steps in the purchasing process once your bid or offer is accepted by the seller. This notification will alert you to watch for the PSA (Purchase and Sale Agreement) bundle that will arrive shortly via email. You may receive a separate email from DocuSign requesting contact information that is needed to create the Purchase and Sale Agreement.
Referral Agents: When you register and upload properties on Hubzu, you will receive Listing Agreements, addendums to Listing Agreements and amendments to Listing Agreements via DocuSign if the property is in a state where we’re using DocuSign.
Q If I receive my Purchase and Sale Agreement (PSA) through DocuSign, do I have to electronically sign the document and upload any attachments or can I fax them?
We strongly encourage you to complete your transaction digitally using DocuSign instead of faxing any documents, but there is a Send by Fax option available. If you choose the Send by Fax option while accessing your Purchase and Sale agreement via DocuSign, DocuSign will provide instructions and a fax cover sheet to use for the PSA and any other documents you need to attach. You must use the U.S. fax number provided on the cover sheet in order to successfully complete your contract signature process. Please do not use an alternate fax number even if you have seen it in a Hubzu communication.
Q How can I access previously signed documents in DocuSign?
If you need to access documents you’ve already signed and returned via DocuSign, please follow these instructions.
Q Where can I find more information about DocuSign and the eSignature process?
You’ll find more information in our Paperless Process User Guide.
Q If a house needs repairs, can I make them before I close?
No, repairs cannot be made until you own the house.
Q Can I choose my Title Company, Closing Attorney, Escrow Agent or Closing Agent?
Yes, however, the seller may offer an incentive if you use a seller-chosen Title Company, Closing Attorney, Escrow Agent or Closing Agent. For cash purchases, certain sellers may reserve the right to designate who will handle title/closing. Please refer to the Purchase and Sale Agreement for details.
Q Does the seller provide marketable title at closing?
The seller makes every attempt to provide the property with marketable title. Any specific questions related to title defects would need to be reviewed on a case by case basis as per the transaction’s purchase and sale agreement.
Q What is a title search and why is it important?
Title searches have two primary goals. The first is to verify that the seller has the right to transfer ownership. The second is to identify any claims, arrears, assessments or other restrictions that might affect property ownership or otherwise complicate the sales process. Title searches include steps like examining public records available through municipal and county offices such as the local registrar of deeds and county clerk’s office. Note: The title process can take longer on bank-owned homes and short sales, so buyers of these types of properties should allocate ample time for title search and issue resolution.
Q How can I tell if there are any liens against a property?
Unless specifically stated in the documents section of the property details page, liens are usually not discovered until the title search process occurs.
Q What closing costs am I, as the buyer, responsible for paying?
The parties’responsibility is set for in the Purchase and Sale Agreement which describes the closing costs the seller will pay and the closing costs the buyer will pay.
Q When will I close on the property?
When you’ll close depends on the type of sale (auction or traditional), financing terms and what you and the seller agree to as the target closing date.
Q What happens to my earnest money deposit if I fail to close on a property after I have signed the PSA?
You should refer to the terms in the PSA regarding the treatment of your earnest money deposit if you fail to perform your obligations under the PSA. Generally, your earnest money deposit will be subject to forfeiture if you fail to close unless the failure to close is due to some legally substantiated fault of the seller.
Hubzu’s Preview Properties
Q What are Hubzu’s Preview Properties?
Find out what properties are scheduled to come to our site, keep track of the perfect home and prepare to make a bid or offer in advance. Click the link to read more about this program: Hubzu’s Preview Properties..
Q What is a foreclosure auction?
Foreclosure auctions are live, in-person auctions to purchase properties when an owner has defaulted on a mortgage loan or is severely delinquent on property tax payments. Foreclosure auctions typically occur at the courthouse in the county where the property is located.
Q When and where do foreclosure sales occur?
Foreclosure auctions typically occur at the county courthouse at a specified date and time. The auction schedules are often set based on applicable state or local laws.
Q What if the property doesn’t sell during a foreclosure auction?
All properties offered at a foreclosure auction sell. The bank or creditor will submit a bid at the foreclosure that is equal to the amount that they are owed or may bid a percentage of the current value. If a potential third party buyer does not bid higher than the bank, then the property is sold to the bank and it becomes a Real Estate Owned (REO) property. If a third party buyer outbids the bank at the foreclosure sale, then that buyer is awarded title to the property. If the bank or creditor is awarded the property, it may be remarketed on Hubzu®, an online marketing platform, after the foreclosure sale.
Q Can I bid online?
No, currently foreclosure auctions are conducted onsite and in a live setting. If the live foreclosure auction results in the bank winning the property, the property may be remarketed on Hubzu®, an online marketing platform.
Q What do I need to take to the foreclosure auction?
Bidders should go to the auction prepared with cash or a cashier’s check in case their bid is accepted. The county may require any bidder to verify their identity and provide proof of funds before the auction begins. Personal check, credit cards, money orders and letters of credit are typically not acceptable forms of payment. Please refer to the terms and conditions document which you can download from the property details page.
Q What is the Estimated Opening Bid?
The Estimated Opening Bid is the projected opening bid amount at the foreclosure auction. The estimate is subject to change when the auction starts. The bid amount is typically determined by the balance of the outstanding loan, past-due property taxes, and other factors. The Estimated Opening Bid is usually not based on the market value of the property, but rather the amount of debt accrued on the property.
Q Can I inspect the property?
No. Foreclosure properties may be occupied. Prospective bidders cannot trespass on the property, disturb the occupants or contact the borrower to obtain information about the property. Available details on the property will be listed on the property details page and may possibly be obtained from public records.
Q Will the property be free and clear of all liens?
Some liens that exist prior to the foreclosure may remain in place after the foreclosure. Properties are sold “as is” or “where is” with faults and limitations. Prospective bidders are encouraged to conduct independent due diligence such as performing a title search or seeking outside legal advice prior to the sale.
Q Is there a foreclosure redemption period?
Redemption laws vary by state or locality. Please contact a real estate attorney for specific details regarding possible redemption periods in the state or county of purchase.
Q What happens if a foreclosure auction is cancelled or postponed?
The sale may be cancelled or postponed for a variety of reasons before the start of bidding. There is no guarantee that the sale will occur. Visit the property details page for the most up-to-date information on the auction. If a property sale is cancelled, it is possible it could be added to another auction at a later time.
Bid Cancellation Fee
Q What is a Bid Cancellation Fee?
A Bid Cancellation Fee is a hold placed on your credit card when your bid is selected for a property on Hubzu. This is used to verify that you are a serious bidder with intent to purchase the property.
Q How much is the Bid Cancellation Fee?
The amount of the hold placed on your credit card is $1000.
Q Can I transfer the money from one property’s Bid Cancellation Fee to another if I am the selected bidder on more than one property?
No, a separate Bid Cancellation Fee is required for each property. The amount is not transferable from property to property.
Q Why do we place a hold on your credit card?
We’re taking this extra step to help uphold the integrity of our auctions. We want to make sure the bidding pool is comprised of serious bidders.
Q When will I get my Bid Cancellation Fee back?
The Bid Cancellation Fee is actually a credit card hold that will be released once we receive confirmation that your earnest money deposit has been paid in the required time period. If you fail to deliver your earnest money deposit, your credit card will be charged $1000.
Q How long do I have to complete the Bid Cancellation Fee transaction?
You will need to complete the Bid Cancellation Fee transaction within 24 hours after we send the confirmation email that you have the selected bid in the auction.
Q What if I fail to complete the Bid Cancellation Fee transaction within 24 hours?
The seller can choose another bid or relist the property.
Q How do I remove the hold on my credit card?
If you are not the selected bidder, no hold will be placed on your credit card. If you are the selected bidder, the credit card hold will remain in effect until we receive confirmation that your earnest money deposit has been paid. If you fail to deliver your earnest money deposit, your credit card will be charged $1000.
Proof of Funds:
Q I am being asked to provide Proof of Funds. What is this?
The Proof of Funds process requires prospective buyers to provide evidence that they possess the funds required to complete the purchase transaction. It provides a seller with evidence of a prospective buyer’s ability to consummate the transaction.
Q What information is required to satisfy the Proof of Funds requirement?
Each seller’s criteria is different but generally, in cash transactions, proof of funds is demonstrated by providing a letter from a financial institution controlled by the prospective buyer that the relevant account has sufficient funds to complete the transaction. In transactions involving financing, proof of funds is demonstrated by providing a pre-approval letter from the buyer’Es mortgage company or bank that is providing the financing.
Q When and how do I provide my proof of funds?
Prospective buyers are required to provide evidence of proof of funds. Buyers can submit their proof of funds by either 1.) uploading the relevant documents through the Contact Information Form or 2.) uploading the documents directly on the bid confirmation screen.